PURPOSE
To lead the creation and delivery of innovative Learning & Development strategies that build organizational capability, foster a culture of continuous learning, and equip employees with the skills, knowledge, and mindset required to achieve business excellence and brand objectives for our dining vertical.

REPORTS TO
Operations Head | L&D; Head

INTERACTS WITH
External: Hospitality Institutes, Vendors/Training Services, Govt Regulatory bodies
Internal: Internal Team – Functional Heads, Managers, Supervisors, Staff, Interns, Contractual Staff

KEY RESPONSIBILITIES
Drive Operational Excellence

Design and implement Training Needs Analysis to identify skill gaps and address areas for improvement.
Develop annual and monthly training plans to enhance operational efficiency and service quality.
Define training objectives focused on achieving organizational growth and delivering high-quality service.
Plan and deliver effective training programs using a diverse range of instructional methods—including in-person sessions, virtual platforms, hands-on activities,



and e-learning modules strategically tailored to meet varying learner needs and operational goals.

Applied Learning
Design and implement learning programs that focus on practical, hands-on experience, enabling employees to apply current skills to their roles.
Facilitate interactive training sessions using real-world scenarios and simulations to enhance problem-solving and decision-making skills.
Evaluate applied learning outcomes through regular audits, ensuring that training programs lead to tangible performance improvements.

People Management
Assist in recruitment and selection to hire employees who align with company values and operational needs.
Provides guidance and mentorship to trainers and employees, helping them achieve their career development goals and enhance their capabilities
Manage employee relations, including coaching, counselling, and disciplinary actions, in collaboration with HR to foster a po

📌 Senior Training Manager (India)
🏢 DLF Hospitality
📍 India