Guest Experience Specialist - Support Operations

The Role:
This role was built for people who have worked in guest-facing roles at luxury or five-star hotels, four-star properties, or luxury resorts (front desk, guest relations, concierge, or similar).
But beyond the background, it is built for a specific kind of person. Someone who genuinely lights up when they help another person solve a problem. Someone who does not just hear a complaint, they feel it. When a guest is stressed or frustrated, something in you wants to make it right, not because it is your job, but because leaving someone in that state does not sit well with you. You carry conversations home sometimes. You remember the guest who was struggling and wonder if they are okay. You find meaning in the small moments, a thank you, a problem resolved, someone who called in upset and left feeling heard. If none of this sounds familiar, this role will feel hollow. If all of it does, keep reading.
If your background is primarily in BPO, call centres, or generic customer support, this is likely not the right fit.



We are sharing this upfront to save your time and ours.

About MyYogaTeacher:
MyYogaTeacher is a quick-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.
240,000+ customers across the US, Canada, Europe, Australia, Singapore, UAE, and more
360,000+ five-star reviews, 95% session satisfaction rate
200+ highly qualified teachers on the platform
Headquartered in California, operations based in Bangalore
We believe the best customer support feels like a luxury concierge experience, anticipating needs, understanding each customer's unique journey, and making every inte

📌 Customer Service Specialist (India)
🏢 MyYogaTeacher
📍 India