As a ServiceNow Platform Architect,
will be the trusted advisor to clients, guiding them on the architecture, maturity, and governance of the Now Platform.
will work closely with executive stakeholders, platform owners, and development teams to define technical strategies that align with business goals and industry best practices.
focused on long-term platform health, reducing technical debt, and driving adoption of new features (including AI and LLM capabilities)
Define the end-to-end technical strategy for ServiceNow, ensuring scalability, security, and performance across multiple modules (ITSM, ITOM, CMDB/CSDM, IRM, HRSD, CSM, SPM, SecOps, Creator Workflows, etc).
Establish and enforce technical governance, including instance strategy, platform guardrails, naming conventions, and coding standards.
Proactively identify and remediate technical debt, ensuring adherence to out-of-the-box capabilities to minimize customization.
Collaborate with Enterprise Architects to position ServiceNow as a digital transformation standard integrated with core enterprise systems (e.g., SAP, Workday,



Azure).
Translate business objectives into actionable, phased technical roadmaps.
Provide technical leadership, guidance, and mentorship to ServiceNow developers and administrators.
Evaluate and recommend new ServiceNow capabilities, focusing on GenAI, agentic automation, and Now Assist.
Create and maintain high-level design (HLD) documentation, architectural diagrams, and best-practice guides
Evangelize ServiceNow to various department within customer organization outside of IT Infrastructure.
Identify and adopt best practices to manage customizations.
Lead POC/pilot effort of current capabilities/product features

Desired Competencies (Technical/Behavioral Competency)
Must-Have
8+ years of technical expertise in ServiceNow ecosystem
At least 2 implementation project experience one of which is for large customer.
Strong knowledge of ServiceNow Platform
At least 4+ years specialized in Servi

📌 Servicenow Platform Architect (Chennai)
🏢 Tata Consultancy Services
📍 Chennai