Job responsibility
* Responsible for proving technical support for VOIP & PSTN network.
* Ensuring NW fault and customer complaint resolution.
* Backup of Voice Core Nodes CDRs
* Backup of Voice Core Node DB
* POI Augmentation
* Fault Rectification Hardware
* POI Outages Handing
* Patch upgrades
* R & R activities
* Recent product /Equipment testing
* ACT Portal CR management
* New POI commissioning
* PRI / SIP migrations
* Internal RA Audit compliance
* Complaint Handling
* Support to Service account Manager
* BSNL/MTNL payments
* ITTN POI co-ordination
* Special projects
* PV audit/ AMS portal update
* PM activities
* Support to Infra/TX team
* DOT Audits
* Internal/External Audits of TTSL

Span of control: TTL Network Operations Key Customer NOC, NW Planning, FO,
CSO, SCM, Finance Necessary Preferred Skills
* Over 10+ years of experience in Voice & VAS core domain.
* Strong understanding of project management, customer service, and technical
knowledge voice core network elements, including NGN, IMS MGW, IMS, SBC, IN,
STP & SMSC
* Excellent problem-solving, leadership,



and communication skills.
* Proficiency in network monitoring and troubleshooting tools (e.g., Wireshark,
Tektronix)..
* Experience with VoIP, SIP Trunking, and other IP-based communication systems.

* Robust analytical and problem-solving skills.
* Excellent communication and collaboration abilities.
* Project management experience.
* Innovative thinking for analysing customer issues and resolution.

* Team Handling

Qualification PGDM/B.E./B.Tech (Telecom/Communication/Instrumental) Overall Work
Experience Over +10 years of experience Behavioural Attributes
* Positive thinking
* Willingness to work in a competitive environment.
* Customer centric
* Team player
* Valuable listener

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of
Companies, is the country’s leading enabler of connectivity and communication
solutions for business

📌 Lead - Voice Core Site (Noida)
🏢 Tata Teleservices
📍 Noida