iTravel — Centre of Excellence (CoE) for Solution Consulting

Job Description: Solution Consultant - CSO

Reports To: Head – CoE, Solution Consulting (TnC)– iTravel

Function: Customer Success

Organization Name : TnC

Job Grade : F1/F2/F3

Locations : India

Posting Visibility : Internal and External

Job Shift : Day

Full Time or Part Time : Full time

Travel Required : Yes

Project : iTravel

Work Location : Trivandrum, Cochin

Role Overview

The Product Implementation Specialist will be part of a growing implementation
team supporting the end-to-end rollout of iTravel's product for customers across
sales, operations, revenue management, and accounting functions. The role
combines functional/domain expertise, hands-on configuration, and robust
customer-facing skills to ensure smooth onboarding, successful UAT, and stable
go-live, while working closely with Product Management and Engineering to feed
customer insights back into the roadmap.

Key Responsibilities

Customer Engagement & Requirements

* Engage with customers to understand business processes,



operational pain
points, and strategic objectives across areas such as sales, operations,
revenue management, and accounting.
* Conduct product demonstrations, workshops, and gap-fit analyses; map customer
requirements to product functionality and distinguish configuration needs
from customization needs.
* Prepare functional specifications, business process documents, training
material, and other customer-facing collateral, following standard
requirement-artifact practices.

Implementation & Configuration

* Act as the functional/domain lead during implementations, covering
requirement validation, solution design reviews, UAT support, cutover
readiness, and post-go-live stabilization.
* Set up and configure testing environments in line with customer requirements
and product best practices.
* Collaborate with developers, architects, and infrastructure teams to identify
and resolve performance issues.
* Document tes

📌 Solution Consultant (India)
🏢 IBS Software
📍 India