Duties and responsibilities
Financial returns:
* Works with superior in the preparation and management of the department’s
budget. Duties include:
* Assists in co-ordinating the preparation of the departmental annual budget
* Controls and monitors departmental costs on an ongoing basis to ensure
performance against budget
* Controls and analyzes, on an on-going basis, the level of the
Sales,Costs,Issuing of food, Quality and presentation of food products,
Condition and cleanliness of facilities and equipment, Guest satisfaction,
Marketing.
People:
* Works with Superior and Human Resource Manager to ensure the departmental
performance of staff is productive. Duties include:
* Assists in planning for future staffing needs
* Assists in recruiting in line with company guidelines
* Prepares and administers detailed induction program for new staff
* Assists in maintaining a comprehensive, current and guest focused set of
departmental standards and procedures and oversees their implementation
* Ensures training needs analysis of Kitchen staff is carried out and
training programmes are designed and implemented to meet needs
* Provides input for probation and formal performance appraisal discussions
in line with company guidelines
* Coaches, counsels and disciplines staff, providing constructive feedback to
enhance performance
* Regularly communicates with staff and maintains positive relations
* Approves leave after considering hotel occupancies
Guest experience:
* Build and maintain positive relationships with all internal customers and
guests in order to exceed their needs
* Take action to address these needs in order to exceed their expectations
* Create a positive hotel image in every interaction with internal and external
customers
* Adhere to hotel brand standards
* Maintain a high level of product and service knowledge in order to explain
and sell services and facilities to guests
* Assist guests and escort them to locations within the hotel at the
📌 Sous Chef (Gurugram)
🏢 IHG
📍 Gurugram