ROLE OVERVIEW

We are seeking an experienced Juniper L3/L4 Support Engineer to join a high-performing network operations and support practice. This role is suited to a technically deep, customer-focused skilled with 5–10 years of hands-on networking experience and a minimum of 3 years in a TAC or equivalent advanced support function. The successful candidate will own complex fault resolution, drive root cause analysis and serve as the escalation authority for high-priority incidents across Juniper-based enterprise and service provider environments. This role demands a thorough command of Junos, spanning routing, MPLS, data centre and security platforms.

KEY DETAILS

Experience Required
5–10 years in Networking; minimum 3 years in TAC / advanced support
Certifications (Required)
JNCIP-SP — Juniper Networks Certified Internet Professional (SP) (mandatory)
Certifications (Preferred)
JNCIE-SP — Juniper Networks Certified Internet Expert (SP) — highly advantageous
Work Location
Fully Remote — dedicated workspace with reliable, high-speed internet required
Core Working Hours




08:00 – 17:00 (UTC+02:00)
After-Hours Work
Required — maintenance windows and on-call support activities outside standard hours
Travel
May be required from time to time
Industry Background
Service Provider experience is mandatory
KEY RESPOSIBILITIES

● Serve as the L3/L4 escalation point for complex, high-priority incidents across Juniper routing, switching and security platforms.
● Perform structured troubleshooting, root cause analysis and document findings with clear, actionable resolution steps.
● Engage directly with Juniper JTAC on product defects, feature requests and escalation cases, driving cases to closure.
● Design and validate lab reproductions of customer issues to isolate faults and verify fixes prior to production deployment.
● Produce high-quality technical write-ups, known-error articles and post-incident reports for internal and customer consumption.
● Support and advise on ne

📌 Juniper/Support Engineer (Faridabad)
🏢 AMV2 Services
📍 Faridabad