We are looking for a Conversational AI specialist / CCAI Voice Specialist with strong hands-on expertise in the Google Contact Center AI (CCAI) ecosystem, Dialogflow CX, and Agentic AI to design and deliver enterprise-grade conversational and voice AI solutions.

Designation: Conversational AI specialist / CCAI Voice Specialist
Location: Work from home
Employment Type: Full Time

Key Responsibilities:
Design, develop, and implement conversational AI solutions using Google CCAI / GCX and Dialogflow CX.
Build sophisticated conversation flows, including intents, entities, routes, parameters, fulfillment, and multi-turn conversations.
Understand business and contact center requirements and translate them into scalable Conversational AI and CCAI solution architectures.
Define high-level solution approaches by connecting Dialogflow CX, Gemini, Vertex AI, Google Cloud services, backend systems, and contact center platforms.
Modernize traditional and legacy IVR systems into intelligent voice and conversational AI experiences.
Design and implement Agentic AI solutions using Google ADK,



AI agents, tool/function calling, and multi-step agent workflows.
Build Retrieval-Augmented Generation (RAG) solutions using enterprise knowledge sources, embeddings, retrieval patterns, and vector databases.
Integrate Speech-to-Text (STT) and Text-to-Speech (TTS) capabilities for enterprise voice AI applications.
Develop and integrate APIs, webhooks, fulfillment services, and backend components using Python or Node.js.
Integrate conversational AI solutions with telephony/contact center platforms such as CXone, Cisco, or similar technologies.
Leverage Gemini, Vertex AI, and LLMs for reasoning, response generation, knowledge retrieval, summarization, and advanced conversational experiences.
Troubleshoot complex conversational AI, voice, integration, and production issues.
Collaborate with solution architects, engineering teams, product teams, and client stakeholders throughout discovery, design, d

📌 Conversational AI specialist (India)
🏢 Techolution
📍 India