Job Title: Assistant Manager – Surveillance (Audit)
Department: Audit & Compliance
Location: Bangalore
Reporting To: Manager – Surveillance / Head – Internal Audit
Job Purpose:

To ensure operational integrity, prevent revenue leakages, and maintain process compliance across Café Coffee Day outlets and regions through regular surveillance audits, data analysis, and field investigations.
Key Responsibilities:
· Conduct surveillance audits (CCTV and system-based) to identify operational gaps, pilferage, or non-compliance at café outlets.
· Review POS data, cash transactions, discounts, and wastage reports to detect anomalies or fraudulent activities.
· Apply strategies based on multiple data sets & shortlist samples for investigation & surveillance monitoring.
· Develop formal & informal information systems in the operating environment & check pilferages thru thorough surveillance investigations.
· To deep-dive into the system to find out route cause & suggest the remedies.
· Perform mystery audits or surprise checks across outlets to on need basis.
· Collaborate with the Operations,



Finance, and HR teams to drive process improvements and corrective actions.
· Prepare audit reports highlighting key findings, root causes, and actionable recommendations.
· Support investigations into reported incidents of theft, misuse, or malpractice.
· Ensure timely closure of audit observations and follow-up actions.
Key Skills & Competencies:
· Strong analytical and observation skills
· Attention to detail and integrity
· Valuable knowledge of MS Excel, POS data analysis, and CCTV monitoring
· Excellent communication and report writing skills
· Understanding of QSR / Retail industry operations
· Ability to handle confidential information sensitively
Qualification & Experience:
· Graduate or Postgraduate in Commerce, Business Administration, or related field
· 3–6 years of experience in retail/QSR audit, surveillance, or operations control
· Experience in CCTV audit analysis or fraud det

📌 Surveillance Officer (Chennai)
🏢 Café Coffee Day
📍 Chennai