Grade: M2
Location: 8087-C.O. No.22-Ing Vysya House-Mg Road-Bangalore-KTK
Reporting Manager: Ramesh Kumar N

Job Purpose

To provide end-to-end front-end operational support for Trade Finance
transactions, ensuring accurate processing, timely customer service, regulatory
compliance, and coordination with internal stakeholders for smooth execution of
trade finance products and services.

Key Responsibilities

Trade Finance Operations

* Handle front-end processing of Trade Finance transactions including:
* Letters of Credit (LCs)
* Bank Guarantees (BGs)
* Import and Export Finance transactions
* Documentary Collections
* Bill Discounting and Trade Loans
* Scrutinize transaction documents for completeness and compliance with
internal policies and regulatory requirements.
* Ensure accurate data entry, transaction booking, and maintenance of records
in operational systems.
* Coordinate with branch teams, relationship managers, operations units, and
customers for transaction processing.

Customer Service & Relationship Support





* Act as the primary operational point of contact for customers regarding trade
finance transactions.
* Resolve customer queries within defined service timelines.
* Support relationship teams in delivering superior client service and
turnaround times.

Compliance & Risk Management

* Ensure adherence to RBI guidelines, FEMA regulations, UCP 600, URDG, and
internal compliance policies.
* Identify operational risks and escalate exceptions promptly.
* Maintain audit-ready documentation and support internal/external audits.

Process Management

* Monitor pending cases and ensure timely closure.
* Track transaction status and provide updates to stakeholders.
* Participate in process improvement initiatives to enhance operational
efficiency and customer experience.

Eligibility Criteria

Educational Qualification

* Graduation Mandatory (Commerce, Finance, Banking, Economics, Management, or
related disciplines preferred).

Experience

* 2 to 4 years of

📌 CUSTOMER CARE ASSISTANT-WBG OPERATIONS (Bengaluru)
🏢 Kotak
📍 Bengaluru