Key Responsibilities
● Provide product support for HRMS platforms to clients and internal stakeholders.
● Understand and support end-to-end HRMS processes within the system.
● Analyze reported issues, replicate scenarios, and provide timely resolutions.
● Coordinate with technical teams to resolve complex system or database-related issues.
● Assist customers through calls, emails, and support tickets with a customer-first
approach.
● Document common issues, solutions, and knowledge base articles.
● Monitor system performance and escalate critical issues when necessary.

Required Skills & Qualifications
● Bachelor’s degree in Human Resources, Computer Applications, Business
Administration, or a related field.
● 1–4 years of experience in product support, preferably with HRMS platforms.




● Solid understanding of end-to-end recruitment processes and related HR operations.
● Robust problem-solving and troubleshooting skills.
● Good communication skills (both verbal and written).
● Customer-focused attitude with the ability to handle queries professionally.
● Familiarity with HR systems such as SAP SuccessFactors, Oracle HCM, Workday, or
Zoho Recruit is a plus.
● Basic understanding of database queries and interpreting error logs (preferred).

Preferred Skills
● Exposure to ticketing tools or helpdesk systems.
● Ability to prioritize tasks and manage multiple client issues simultaneously.
● Analytical mindset with attention to detail.

📌 Product Support Specialist (Bengaluru)
🏢 Greytip Software Private
📍 Bengaluru