Customer Project Management
Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.
Completing the Discovery phase.
Coordinating with the customers and the internal teams to complete the project in a timely manner
Creating Project Plans and sending regular reports to the customers
Customer Service
Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support
Ensuring we provide solution within an optimal time frame
Logging all activities against the customer account/cases
Ensuring service is paid for
Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future
Creating/Modifying Crystal reports
Training
Planning, packaging and delivering trainings for customers remotely or onsite
Get the customer acclimatised with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server)
Preparing presentations and videos for the complex options
Training First Level Support
Management
Regular daily/weekly reports to the management
Data Projects
Analyze and create Project specifications
Data Setup based on specifications.
Code/Release Testing and quality assurance
Maintain standards compliance
Experience : 3-4 years
Qualification: B.Tech or B.E in Computer Science with basic computer knowledge and solid skills in MS Excel and SQL, preferably in software
Location: Vadodara
Soft Skills
Analytical, design and troubleshooting
Research and analysis
Excellent communication and interpersonal skills
Ability to accomplish assigned tasks with minimal supervision