Handle customer enquiries through phone calls, WhatsApp, social media, and other communication channels.
Follow up with leads and convert enquiries into enrollments.
Understand customer requirements and recommend suitable courses or services.
Maintain regular communication with existing and prospective customers.
Provide accurate information about courses, fees, schedules, and services.
Address customer questions, concerns, and complaints professionally.
Maintain updated customer and lead records in CRM/Excel.
Coordinate with the academic, admissions, and marketing teams to ensure smooth customer service.
Track follow-ups, conversions, and customer interactions.
Build long-term relationships with students and customers.
Collect customer feedback and share insights with the management team.




Achieve assigned monthly follow-up, conversion, and enrollment targets.
Requirements
Bachelor's degree or equivalent qualification.
1–3 years of experience in customer relationship management, sales, counselling, or a similar role.
Excellent communication and interpersonal skills.
Robust follow-up and negotiation abilities.
Good knowledge of MS Office/Google Workspace and CRM tools.
Ability to handle multiple customers and tasks efficiently.
Target-oriented, confident, and self-motivated.
Experience in the education, healthcare, or training industry will be an advantage.

📌 Customer Relationship Specialist (Kochi)
🏢 Floym Learning Hub
📍 Kochi