11444

Achieve collection targets assigned to the territory by meeting collection
target while ensuring legal guidelines are the complied for entire collection
structure

Core Responsibilities:
o Maintain collection efficiencies across buckets assigned as per structure
o Identification and Initiation of Sec-25/138 for Critical account
o Drive NPA reversals and Write off recoveries.
o Ensure timely initiation and execution of legal tool: Warrants execution
under Section -138/ Section -25, Timely execution Sarfaesi.
o Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and
obtaining DM orders & Enforcement of agents for timely and smooth possessions.
o Manage portfolio movement & timely allocation of portfolio across team
member’s basis demography spread and volume.
o Ensure trail/feedback should be manage in M collect and delinquency file.
o Take adequate steps to ensure collection of receipts (digital modes) and
deposition of customer’s payment in respective accounts within timeline.




o Ensure customer satisfaction through quick resolution of customer issues
and complaints and by visiting on critical or anticipated slippages and on high
value/ strategic customers
o Analyse & maintain zero delinquency within required parameters / policies
and systems while publish MIS and review daily collections.
o Take adequate steps to ensure receipt of payments and recovery of bad debts
while monitoring legal proceedings with in house & external legal
team/advocates.
o Ensure that all the in-house officers / agencies in the location perform
as per defined SLA while reducing costs incurred through vendors
o Manage productivity by fixing productivity parameters for DMA / Agencies /
collection executives monitoring performance against set parameters and daily
review of collection managers and monthly review of collection officers.
o Lead and supervise the collections team for the implementation of a
recovery agenda through appropriate training, motivation and depl

📌 Area Manager (India)
🏢 Tata Capital
📍 India