The Prospect

The Customer Engineer is our entry point into technical customer success — a hands-on executor who learns by doing, builds foundational platform knowledge, and contributes to reliable, well-documented customer solutions. This role works in structured environments under clear guidance, following patterns set by more senior roles. Success here is about learning deeply, executing reliably, and building the habits of quality and repeatability that define great Customer Engineers at every level.

What You'll Contribute

Assist in customer engagements focused on configuration, basic integration, environment setup, and solution deployment. Translate clearly specified requirements into concrete technical tasks under the guidance of Lead or Senior Customer Engineers, and help customers with onboarding, data integration, and first-level troubleshooting.
Execute technical tasks with high quality, consistency, and attention to detail within well-defined scope. Follow FICO-defined patterns, standards, and best practices for security, resilience, and performance,



and participate in cross-team syncs with Product Support, Professional Services, and Engineering to feed back early-stage customer issues.
Contribute to standard configuration templates and small-scale playbooks reusable across similar customer situations. Help surface recurring issues and integration pain points that inform documentation or tooling improvements and assist in building internal knowledge bases based on customer-facing experiences.
Create practical technical notes, snippets, and small examples that illustrate how to configure or operate FICO solutions. Participate in internal brown-bag sessions and peer reviews and contribute to internal documentation that helps new Customer Engineers ramp faster.
Own first-response incident management for assigned accounts, including documenting issue details, assessing initial severity, and initiating triage workflows. Communicate status and progress to

📌 Customer Engineer (Bengaluru)
🏢 FICO
📍 Bengaluru