Role Overview

The Team Lead is responsible for managing end-to-end billing operations and customer invoice uploads across multiple customer portals while ensuring accuracy, compliance with customer-specific requirements, and adherence to SLA/KPI targets. The role involves leading a team, driving process improvements, collaborating with cross-functional stakeholders, and ensuring timely invoice delivery to support cash collection and DSO improvement.
Key Responsibilities
Billing and Customer Portal Upload Management
Ensure accurate and timely invoice generation as per contractual agreements.
Monitor orders pending in billing queues and coordinate with Sales, Order Management, Finance, and Business teams for invoice-related issues.
Manage invoice uploads on customer portals (Ariba, Coupa, Tungsten and customer-specific portals).
Ensure customer onboarding and document exchange setup before portal uploads.
Validate customer-specific upload requirements and mandatory supporting documents.
Troubleshoot upload failures and coordinate with internal teams for timely resolution.




Monitor portal rejection trends and implement corrective actions.
Ensure all uploads are completed within customer SLA requirements.
Ensure compliance with internal controls, audit requirements, and SOX guidelines.
Team Leadership
Lead and mentor a team and conduct regular performance reviews, coaching sessions, and development discussions.
Allocate workload and manage team capacity planning.
Define individual KPIs and monitor productivity and quality metrics.
Stakeholder Management
Partner with Sales, Customer Service, IT, Master Data, and Credit & Collections teams.
Participate in monthly performance review meetings with leadership.
Manage escalations from internal and external stakeholders.
Process Improvement and Reporting
Identify automation opportunities to improve billing and upload efficiency.
Standardize SOPs and work instructions.
Monitor KPIs and prepare operational dashboards.
Track and

📌 Team Lead (Gurugram)
🏢 SoftwareONE
📍 Gurugram