Position Summary
The Field Support Specialist II (FSS II) serves as the primary on-site IT support resource for end users, delivering exceptional customer service and technical support across the organization's technology workplace. This role is responsible for providing first and second-level technical support, diagnosing and resolving hardware, software, networking, telephony, and collaboration technology issues, and escalating incidents when appropriate in accordance with established IT standards and procedures.
The FSS II partners closely with employees, business leaders, and IT teams to ensure technology solutions are reliable, effective, and aligned with business needs. This position also supports technology deployments, conference room technologies, asset management, end-user training, and continuous improvement initiatives that enhance the overall customer experience.

Key Responsibilities
End User Support & Incident Management
Deliver professional, responsive, and customer-focused technical support to end users across all supported technologies.




Serve as the first point of contact for on-site technology incidents, service requests, and troubleshooting activities.
Diagnose, troubleshoot, and resolve hardware, software, operating system, mobile device, network, printing, and telephony issues.
Utilize IT Service Management (ITSM) tools to receive, prioritize, document, track, and resolve incidents and service requests in accordance with defined service levels.
Accurately document troubleshooting activities, root cause findings, resolutions, and customer communications.
Escalate complex issues to appropriate support teams while maintaining ownership and communication throughout the resolution process.
Coordinate and communicate effectively with Service Desk, Infrastructure, Applications, Security, and other IT support teams.
Technology Deployment & Asset Support
Configure, deploy, maintain, and support desktop and laptop computers, mobile devices, peripherals

📌 Field Support Specialist II (Chennai)
🏢 Dorman Products
📍 Chennai