Join a dynamic team shaping the tech backbone of our operations, where your
expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in the Corporate Technology - Digital
Workflows Platforms team , you will play a vital role in ensuring the
operational stability, availability, and performance of our production
application flows. Your efforts in troubleshooting, maintaining, identifying,
escalating, and resolving production service interruptions for all internally
and externally developed systems support a seamless user experience and a
culture of continuous improvement.

Job responsibilities
* Analyze, troubleshoot, and monitor production application flows to ensure
end-to-end application or infrastructure service delivery supporting the
business operations of the firm, addressing anomalies utilizing standard
observability tools
* Uses enterprise-authorized AI capabilities within the work setting to
speed up incident triage and root-cause hypothesis generation from
operational signals,



validating outputs and handling operational data
according to sensitivity and security requirements.
* Improve operational stability and availability through participation in
problem management
* Assist in escalation and communication of issues and solutions to business
and technology stakeholders and identify trends to support management of
incidents, problems, and changes across full stack technology systems,
applications, or infrastructure

* Applies reuse-first, AI-assisted practices within operational stability
routines to identify recurring interruption patterns and support validated
remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills
* 2+ years of experience or equivalent expertise troubleshooting, resolving,
and maintaining information technology services. Formal training or
certification on troubleshooting, resolving, and maintaining information
technology serv

📌 Technology Support II (Hyderabad)
🏢 JPMorgan Chase
📍 Hyderabad