Introduction
vidaXL is looking for an experienced Senior Developer to join our Customer Service AI (CS AI) team.
The CS AI team is responsible for building and scaling an AI-powered Customer Service Agent, which automates customer interactions by:
Processing tickets from Zendesk
Performing intent recognition and data enrichment
Leveraging AI/LLMs to generate customer responses
Integrating with internal systems to execute actions (e.g. refunds, replacements)

As a Senior Developer, you will play a key role in designing and building scalable, reliable backend systems that power these AI-driven workflows.
The ideal candidate thrives in a fast-paced environment, is comfortable working with microservices and cloud-native architectures, and has a robust focus on performance, reliability, and maintainability.

Responsibilities
Develop and maintain CS AI Java application.
Design deterministic system that leverages AI where appropriate.
Design and implement scalable, resilient, and high-performance backend systems.




Build and maintain RESTful APIs and integrations with internal and external systems.
Work on event-driven architectures using tools such as Kafka or similar messaging systems.
Collaborate closely with DevOps engineers to ensure CI/CD, monitoring, and observability best practices.
Troubleshoot production incidents, perform root cause analysis, and improve system stability and performance.
Contribute to the design and implementation of AI-driven workflows, including integrations with LLMs.
Ensure high standards in code quality, testing, and documentation.
Participate in architecture discussions and contribute to continuous improvement of the platform.
Contribute to automated testing strategy.
Work closely with Product Owners and other stakeholders to translate business needs into technical solutions.

Requirements
Bachelor’s degree in computer science, Software Engineering, or equivalent practical experience.
5+ years of experience in backend development using Java.

📌 Senior Developer (Hyderabad)
🏢 vidaXL
📍 Hyderabad