AWS Platform & Application Support Engineer
Terraform | React and JavaScript | AWS Operations | L2/L3 Support
Purpose: Provide a blended application, cloud, and operations support profile for an AWS-based managed-services environment.
Role
AWS Platform & Application Support Engineer
Level
AC - Staff - Experienced
Tower
AI Operations & Platform Support (AI Managed Services)
Experience
4+ years in AWS support, application support, Terraform, or a similar cross-stack run-state role
Work Location
Bangalore / Hyderabad, India (Remote)
Key Platforms
AWS services, Terraform, React / JavaScript, CI/CD and observability tooling
Role profile
Hands-on blended support engineer who can troubleshoot across infrastructure, application, API, and UI layers in an AWS-based workplace.
Primary focus
AWS operations, Terraform updates, React / JavaScript issue triage, incident management, and minor enhancements.
Best fit
A cross-functional support engineer, not a pure front-end developer and not a pure cloud engineer.
Role Summary
As an AWS Platform & Application Support Engineer,
you will support AWS-hosted applications and platform component. The role requires enough breadth to read and update Terraform, troubleshoot React or JavaScript-based components, understand AWS services and dependencies, and operate within incident, change, release, and knowledge-management processes. We are looking for people who can work across layers, learn quickly, and drive issues forward rather than waiting for perfect direction.
Key Responsibilities
1. Cross-stack troubleshooting and incident support
Support and troubleshoot AWS-hosted applications and platform components across development, test, and production environments.
Investigate incidents using logs, metrics, traces, dashboards, browser and network debugging, and ticket history to restore service and identify likely causes.
Trace issues across UI, API, cloud infrastructure, and observability tooling with a structured, evidence-based approac
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