ONLINE ACCOUNT MANAGER
About the Role
We are looking for a dynamic and data-driven Online Account Manager to manage and grow restaurant partnerships on our platform.
In this role, you will be responsible for acquiring recent restaurant partners, maintaining strong relationships with existing partners, and using data insights to improve performance, sales, and operational efficiency.
You will work closely with restaurant partners to optimize their presence on the platform, increase order volumes, and execute promotional campaigns while ensuring smooth day-to-day operations.
Key Responsibilities
Restaurant Acquisition & Onboarding
• Identify and acquire restaurant partners through prospecting, lead generation, and cold outreach.
• Negotiate commercial terms and manage the end-to-end onboarding process.
• Guide partners through platform setup, including menu uploads, pricing, and images.
Account Management & Partner Engagement
• Build and maintain strong relationships with restaurant partners through calls, emails, and online meetings.
• Educate partners on platform features, promotions,
and best practices to improve performance.
• Act as the primary point of contact for partner queries and support.
Sales & Campaign Execution
• Promote partnership opportunities and advertising products to restaurant partners.
• Drive participation in discount campaigns, promotions, and marketing activities.
• Achieve monthly sales and campaign participation targets.
Data Analysis & Performance Optimization
• Monitor key performance metrics such as:
o Order volume
o Acceptance rates
o Delivery performance
o Customer ratings and feedback
• Analyse restaurant performance using Excel/Google Sheets and BI tools.
• Provide insights and recommendations to partners to improve sales and operational efficiency.
Market Expansion & Growth
• Identify high-potential restaurants and onboard them to strengthen the platform's assortment.
• Support restaurant partners with menu optimization, pricing strate