About Qapita
Qapita is a Series B equity management platform for startups and listed companies. Qapita supports over 3,000 clients across Asia, ANZ and the US, while engaging their investors and over 500,000 employees.
Qapita's platform offers cap table management tools for startup founders and provides VCs with a holistic view of their portfolio companies, fund administration and portfolio valuation and reporting tools and helps facilitate LP engagement. It also empowers both private and public companies to manage their equity and cash incentive programs (commonly referred to as ESOP).
Complementing their platform, Qapita offers equity compensation and share plan design consulting services, valuation and financial reporting expertise, and private market liquidity solutions tailored to meet the needs of both shareholders and employees.
The Prospect
Qapita's Customer Success organization is expanding its US operations, and we are hiring an Associate, Customer Onboarding to support our growing US customer base. This is a US-hours role based in India (Pune),
working directly with customers and internal teams during US business hours. It is suited to a detail-oriented, process-driven professional who wants to build a career in customer success and equity management while gaining meaningful exposure to the US market.
Key Responsibilities
Support the end-to-end onboarding of US-based customers from contract signature through to first value, coordinating across internal functions and customer stakeholders.
Manage onboarding project tasks and timelines within Qapita's project management tooling, keeping all activities on track and escalating risks proactively.
Serve as a point of contact for US customers during the onboarding phase, handling day-to-day queries, collecting required information, and communicating progress updates clearly.
Maintain accurate project records, status trackers, and customer documentation across onboarding workflows.
Partner with Senior CS
📌 Associate, Customer Onboarding (Pune)
🏢 Qapita
📍 Pune