- DAILY BILL DISTRIBUTION
- Make sure that every patient will get daily bill
- Any quires related to billing resolved it and has to communicate to patient / relative.
- Counseled patient / relative for outstanding protocol.

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- COORDINATE THE DISCHARGE FORMALITIES
- Take discharges tentative discharge list from RMO’s floor.
- Start discharge formalities once it gets conformed by floor RMO and get complete with in 30 mints.
- Checked with Staff nurse that all unused medicine has to be return to pharmacy
- Checked that Discharge summary has to be ready.
- Completes all the billing entries.
- Checked form OT, Blood Bank, pathology, radiology ( if any entries pending)
- Put discharge notification.
- Cash Patient - Guide the relative for billing settlement to customer support
- TPA Patient - checks the statues with the TPA Department and explain patient for waiting time, other formalities etc.
- Keep Report file ready for hand over once he/ she settled the bill. With pending report slip.




- Intimate RMO to explain the summary
- Intimate Nurse for IV Line removal, etc.
- ANSWERED THE PATIENT’S / RELATIVE QUIRES
- Understand the patient’s / relative’s problem, quires, issues.
- Explain them procedure/ protocol if any confusion( as per the guide lines)
- If any complaint - understand and try to solve it. Give patient proper explanation, make assured that complaint resolved. If it is not in the capacity escalated the issue to the Seniors ( Executive, floor Manager, RMO in charge , Nurse Manger, Billing Manger)Escalation of the issue has same day (as early as possible)

Skills & Competencies
- MS Office proficiency
- Effective interpersonal communication skill and presentation skills
- Ability to organize; prioritize and work efficiently under pressure and subject to changing priorities;
- Managing multiple tasks.
- Problem solving attitude.

📌 Officer patient care-OPD (Pune)
🏢 Jupiter Hospital
📍 Pune