JOB PROFILE

Department
Retail Business Group
Function
Retail & Legal Claims
Position
Health Claims - Trainer
Band
M1
Location
Mumbai
Reporting To
JVP
Our Vision
To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs.
HDFC ERGO as an Employer
- We believe in Sensitivity
- We drive Excellence
- We uphold Ethics
- We bring Dynamism

About HDFC ERGO General Insurance Co. Ltd.
HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers complete range of general insurance products ranging from motor, health, travel, home and personal accident in the retail space and products like property,



marine and liability insurance in the corporate space. With a network of branches spread across wide distribution network and a 24x7 support team, the Company has been offering seamless customer service and cutting-edge products to its customers.
Key Roles & Responsibilities
Training Strategy & Delivery
- Lead the design and execution of process training, soft skills training,medical traning and product refreshers for new and existing claims adjudicators
- Conduct Training Needs Analysis (TNA) based on performance trends, quality results, and feedback from operations.
- Ensure new hires receive effective onboarding, process knowledge, and certification before going live.
- Partner with operations and product teams to update training content whenever processes, systems, or policies change.

Quality Monitoring & Process Compliance
- Monitoring to ensure adherence to quality standards and process guidelines.
- Ensure sampli

📌 Senior Manager (Mumbai)
🏢 HDFC ERGO General Insurance
📍 Mumbai