1) Job Purpose:
To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and skilled manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM’s, FA’s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer delight.
2) Job Context & Major Challenges:
A Department Manager has to ensure, through his Team Members, customers could identify and purchase required goods as per their need, and also to encourage the customers to have a higher ticket size. The Department Manager has to manage the relationship with various other support functions like Visual Merchandising, Front end Category, Warehouse, Operations, Human Resource etc.,



to ensure that the overall business of his department is aligned with the business objectives of the store /company.

Key Challenges:
- The major challenges of the jobholder are:
- Responsibility of the FA’s, guiding them in a manner so that pre-set target sales are met.
- Preventing attrition of FA’s due to foreign brands entry into the market reason being, high pay-packages
- Consistency of the achievement of business targets throughout the year.
- Footfall high in certain stores but sales not up to those standards due to recreation shopping
- Proper knowledge regarding Inventories details of stock & products.
- Limited stock present in the warehouse, and its immediate requirement in many stores
- Non availability of fast moving items on the floor.
- Keeping staffs motivated to drive business targets.

3) Key Result Areas:
Customer service quality
Establish rapport with potential and actual customers

📌 DM-Gangtok-Libing Grand
🏢 Apparel
📍 Gangtok