Description
Overview

The Manager, ServiceNow Developer is a hands-on technical contributor responsible for the development, implementation, and delivery of complex ServiceNow solutions from the development backlog. This role is focused on executing sprint stories with precision, delivering error-free, production-ready solutions that align with industry best practices and established platform standards.

This engineer operates with minimal oversight, takes ownership of assigned backlog items end-to-end, and is expected to consistently deliver completed work that meets functional, technical, and quality expectations when stories are created with transparent requirements and acceptance criteria.

Key Accountabilities and main responsibilities

Strategic Focus
- Aligns with ServiceNow’s platform vision and reduces maintenance risk.
- Strategically align to business needs and develop a portable and scalable solution
- Establish enterprise grade data governance, stewardship, and semantic frameworks to democratize data access while maintaining compliance, quality, and control.





Operational Management
- Design, develop, and customize ServiceNow applications and modules based on business requirements.
- Work closely with business process managers and other team members to collaborate on solutions involving ServiceNow functionality.
- Create and manage workflows, business rules, UI actions, UI policies, and other ServiceNow components.
- Implement and maintain ServiceNow integrations with other enterprise systems and applications such as Active Directory, Intune, HRIS, Jira, etc.
- Perform system administration tasks including system configurations, updates, and user management.
- Monitor and maintain the health, performance, and security of the ServiceNow platform.
- Collaborate with stakeholders to understand and translate business requirements into technical solutions.
- Provide technical support and troubleshooting for ServiceNow-related issues and inquiries.
- Work closely wi

📌 Manager, ServiceNow Developer (Pune)
🏢 MUFG Pension & Market Services
📍 Pune