Manager, Customer Success (Bengaluru)

Manager, Customer Success (Bengaluru)

18 Aug
|
EI Study
|
Bengaluru

18 Aug

EI Study

Bengaluru

Strategic Accounts Manager

Location: Bangalore

About Educational Initiatives (Ei)

Educational Initiatives (Ei) is one of South Asia's leading assessment research and EdTech organizations with a mission to create âa world where children everywhere are learning with understanding.â For over 25 years, Ei has partnered with progressive schools to improve student learning through research-driven assessments, adaptive learning, teacher capacity building, and educational innovation.

As we enter our next phase of growth, we are building a National Strategic Accounts Team that will partner with India's leading group schools to create long-term educational impact.

Role Purpose

The National Strategic Accounts Manager is responsible for owning and growing relationships with India's leading school groups and strategic institutions.

It combines business development, account expansion, customer success, market creation, and strategic partnership management to drive sustainable revenue growth while ensuring measurable customer outcomes.

Key Responsibilities

1. Revenue Growth





⢠Acquire new strategic school groups and institutional partnerships.

⢠Develop annual account growth plans for every assigned group.

⢠Drive current business from existing accounts through cross-selling and upselling Ei's portfolio.

⢠Identify expansion opportunities across all schools within a group.

2. Strategic Account Management

⢠Build trusted relationships with Chairpersons, Trustees, CEOs, Directors, Academic Heads, and Principals.

⢠Become the single strategic partner for assigned school groups.

⢠Conduct quarterly business reviews with leadership teams.

⢠Develop multi-year partnership roadmaps.

⢠Ensure seamless implementation across all products.

⢠Monitor customer health and proactively address risks.

4. Collections & Commercial Ownership

⢠Own commercial closure from proposal to payment.

⢠Ensure timely collections and contract renewals.

⢠Improve revenue realizati

📌 Manager, Customer Success (Bengaluru)
🏢 EI Study
📍 Bengaluru

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