Support the Business Services Manager in ensuring robust governance to support process change (non-system) in line with the agreed procedures and standards. Support the enhancement of Business Services and Operations technical and practical competence through the hands-on support of creating Process Improvement tools and methodology in order to create a successful improvement culture; focusing of data-driven improvements and sustainable change.
Support the Business Services Manager to track process changes, coordinate requirement gathering and facilitate the delivery through various departments. Preparing associated agendas, supporting papers in advance of scheduled meetings and where required chair / facilitate meetings to achieve meeting objective.
Work as a liaison with the operational and business functions to plan business readiness criteria ahead of the implementation of change, ensuring all impacted departments are in readiness to absorb changes.
Support with maintaining the high level portfolio view of all annual special operational events,



business change and process change delivery. Liaise with Business Services workstream leads and business representatives to obtain and provide information on business change/event position including status updates, progress on actions, decisions needed, ensuring effective escalation and management of risks and issues and back to green activity plans/timelines where needed.
Executing defined business operations monthly and annual activity including, but not limited to, annual statement mailings, HMRC returns, FSCS reporting, annual general meeting mailings, global rate change events, mortgage fee and tariff reviews and other agreed irregular, monthly and annual events defined within the function.
Be able to perform data analysis and interpret patterns and trends and present findings to stakeholders; reconcile large volumes of data to support with the delivery of business events and business change activity.
Provide support

📌 Process Coordinator IND (Bengaluru)
🏢 Osbindia
📍 Bengaluru