Job Description Summary
This position is responsible for the technical administration, configuration, and optimization of the Customer Success technology ecosystem. The CS Platforms Administrator ensures platform reliability, data integrity, and seamless integration across critical systems including Gainsight, ServiceNow, Salesforce (SFDC), Tableau, Smartsheet, Fusion, and related tools that support Customer Success operations globally.
The role serves as the primary technical owner of CS platforms, driving automation, workflow optimization, and scalable system solutions that enable Customer Success, Functional Advisory, and broader Services organization to deliver measurable customer outcomes. This role operates with a high degree of day-to-day autonomy in platform decisions, while aligning with established organizational policies and periodic review of outcomes.

Job Description
This is a remote position. The CS Platforms Administrator operates within the CS Operations function,



providing dedicated technical expertise to maintain and enhance the platforms that power Customer Success engagement, reporting, and lifecycle management.
In this role you will:
- Own the day-to-day administration, configuration, and maintenance of CS platforms (from a business ownership perspective) including Gainsight, ServiceNow, Salesforce, Tableau, Smartsheet, and Fusion, ensuring system availability, performance, and data integrity.
- Design, build, and maintain automated workflows, rules engines, and integration pipelines that streamline CS operations and reduce manual effort across the organization.
- Manage user provisioning, role-based access controls, permissions, and security configurations across all CS platforms in compliance with organizational policies.
- Develop and maintain dashboards, reports, and data visualizations in Tableau and native platform tools that provide actionable insights for CS leadership, Functional Advisory teams, and cross-functional stakeholders.
- Ser

📌 Sr CS Platform Administrator (Bengaluru)
🏢 GE Vernova
📍 Bengaluru