General Manager / Dealer Principal

Job Title

General Manager

Department

Management

Job Type

Full-Time

Reports To

Dealer Principal / Owner

Job Overview

We are looking for an experienced and agile General Manager / Dealer Principal to lead our dealership operations. The ideal candidate will be responsible for driving business growth, improving profitability, ensuring customer satisfaction, maintaining OEM compliance, and leading cross-functional teams to achieve organizational objectives.

Key Responsibilities

Develop and execute dealership business plans and growth strategies.
Set and monitor daily, weekly, and monthly sales and operational targets.
Manage dealership revenue, profitability, operating expenses, and receivables.
Lead and coordinate Sales, Service, Spare Parts, Finance, HR, and Administration departments.
Ensure compliance with OEM standards, statutory regulations, and audit requirements.
Build and maintain relationships with OEM representatives, institutional customers,



and fleet clients.
Monitor business KPIs and implement improvement initiatives.
Drive customer satisfaction and continuous process improvement.
Develop, mentor, and evaluate department heads and employees.
Identify new business opportunities and improve overall dealership performance.

Eligibility Criteria

Education: Graduate (MBA preferred)

Experience: 8–12+ years in Automobile Dealership Management

Required Skills

Leadership & Team Management
Business Planning
Financial & Commercial Acumen
Strategic Decision Making
Customer Relationship Management
Communication & Negotiation Skills
OEM Process Knowledge

Key Performance Indicators (KPIs)

Revenue Growth
Profitability
Business Target Achievement
Customer Satisfaction Index (CSI)
Receivables Management
Operational Efficiency

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