· Handle various types of cases related to catalog and vendor complaints
· Provide required inputs to stakeholders to manage vendor feedback
· Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities
· Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
· Document processes & regularly update existing SOPs
· Review & suggest SOP changes required if any to the team basis input from Category managers
· Handle various sets of daily, weekly and monthly business reports
· Onboard new processes if required as per the business needs

I. Skills

· Excellent written and oral communication skills (English)
· MS Excel proficiency – ability to mine voluminous data for specific detail
· Robust analytical skills
· Strong interpersonal skills
· Excellent listening skills
· Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics





· Pace of implementation and consistency in performance
· Willingness to take initiatives and additional responsibilities
· Willingness to travel
· Commitment and completion factor
· Peer respect - establish and maintain cooperative working relationships
· Creative and analytical problem solvers with passion for operational excellence
· Identify areas of possible process improvements

III. Ability to

· Multi task in a fast paced environment
· Operate in the system with speed and accuracy necessary to meet Amazon standards
· Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
· Flexible to work in shifts (including weekends) basis the business requirements and to make calls

IV. Operations

· Interact with vendors/stakeholders for process setup/clearing blockers in process
· Flag possible escalation, dive deep to recommend and implement corrective actions
· F

📌 Senior Associate (Bengaluru)
🏢 Amazon
📍 Bengaluru