- Manage the end-to-end employee life cycle (Hire to Retire) in alignment with local and regional HR policies and procedures
- Handle a variety of HR operational processes with accuracy and timeliness, ensuring compliance with regional guidelines
- Demonstrate solid understanding and execution of HR processes and standard operating procedures (SOPs)
- Respond to and resolve employee and manager inquiries using a case management tool, ensuring high-quality service and issue resolution
- Prepare and deliver standard HR correspondence for both internal stakeholders and external parties
- Collaborate with employees, line managers, and HR business partners to support HR operations across the EU region
- Work closely with the wider HR community, including Centers of Excellence (COEs), to ensure cohesive and consistent service delivery
- Proactively identify opportunities to improve processes and contribute to continuous improvement initiatives within HR Shared Services
- Support the HR Shared Services team on ad-hoc projects and initiatives as required





Here are the desired Skills and Experience…
- Experience, preferably in a HR Shared Services function supporting European Union
- Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion
- Good IT skills, particularly MS Word, Excel, Outlook
- Fluent English - excellent verbal and written communication skills
- Strong administrative ability, managing a complex and diverse workload.
- Previous experience in a front facing customer service role and/or project experience is desirable
- Should be flexible to work in multiple shifts
- Graduate or Postgraduate with minimum 2 years of experience in HR shared services or similar environment

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.6 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which

📌 Associate – HR Shared Services (Pune)
🏢 METRO/MAKRO
📍 Pune