Responsibilities
- Act as the primary point of contact for client governance and provide a high-touch "Silk Glove Treatment (SGT)" experience to drive successful adoption of AI and automation solutions.
- Understand client workflows, operational challenges, and business objectives to identify opportunities for AI-driven productivity improvements and delivery efficiencies
- Assess use cases, recommend solutions leveraging the Agent Fleet Platform and Agent Fleet Assistant, and support deployment across internal and client user groups
- Gather, prioritize, and translate client and delivery requirements into explicit functional specifications, partnering with Acuity’s Tech team and Delivery teams for implementation
- Drive user adoption, engagement, and change management activities to maximize solution utilization and business impact
- Monitor adoption, usage, productivity, and business outcome KPIs;
analyze trends and recommend actions to improve value realization
- Establish and manage governance cadences with clients, including regular reviews of progress, feedback,



enhancement opportunities, risks, and issue resolution
- Coordinate closely with Delivery, Technology (ASL), and other stakeholders to manage escalations, enhancements, fixes, and continuous improvements
- Lead implementation planning, stakeholder communication, and execution tracking to ensure timely and successful solution rollout
- Prepare and present executive-level reports, dashboards, and success stories highlighting adoption, business benefits, and overall client experience

Required Background
- Post-Graduation in any stream (technology background preferred)
- Minimum 10 years of experience in Product Management including requirement assessment, solution building and implementation
- Experience in AI, automation, digital transformation, SaaS, or technology consulting roles with significant client-facing responsibilities.
- Strong understanding of Banking domain (commercial and investment banking)
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📌 Digital Innovation and Governance Manager (Panchkula)
🏢 Acuity Analytics
📍 Panchkula