Roles & Responsibilities
- Handle chats and email from US-based members regarding healthcare insurance, claims, policy details, and coverage.
- Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
- Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
- Resolve customer queries promptly with a customer-first approach.
- Escalate complex issues to appropriate departments when needed.
- Stay updated with system changes, policy updates, and meet quality and productivity targets
📌 Healthcare Claims Specialist (India)
🏢 The Hird
📍 India
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