ABOUT US

Datacultr is a global Digital Operating System for risk management and debt recovery, helping consumer lending, retail, telecom, and fintech organisations expand into the under-penetrated Current-to-Credit and Thin-File segments. We drive collection efficiency, reduce delinquencies, and lower NPLs.

We're on a mission to enable 35 million unbanked and under-served consumers to access formal financial services by the end of 2026. Our clients span India, South Asia, South East Asia, Africa, and LATAM. We're headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City. Our development centre is in Gurugram, India.

The Role

We are looking for an experienced Customer Success Manager to own a portfolio of global enterprise accounts across banking, lending, fintech, and telecom. This is a strategic, post-sales role: you will drive product adoption, retention, and account expansion, acting as the trusted advisor between our customers and Datacultr's product, engineering, and commercial teams.





You will be the face of Datacultr for your accounts after the deal closes, ensuring customers realise value from the platform, escalations are handled cleanly, and renewals and expansions land on time.

Core Responsibilities
- Account ownership: Own a portfolio of global enterprise clients across BFSI, lending, fintech, and telecom;
act as the primary post-sales point of contact and trusted advisor.
- Adoption and value realisation: Understand each client’s business goals, map them to Datacultr’s capabilities, and track success metrics that matter to the customer.
- Executive business reviews: Run QBRs and EBRs with senior client stakeholders, presenting performance data, business outcomes, and roadmap alignment.
- Retention and renewals: Monitor account health, identify risk signals early, and drive renewal cycles to close on time and at the right value.
- Expansion: Identify upsell and cross-sell opportunities (additional products,

📌 Customer Success Specialist (Karnal)
🏢 Datacultr
📍 Karnal