About the Role: We’re looking for dynamic and experienced Team Leads to manage international BFSI operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a rapid-paced environment.
Key Responsibilities:
- Lead and manage a team handling international voice/email/chat support
- Monitor performance metrics and ensure SLA adherence
- Coach and mentor team members for continuous improvement
- Handle escalations and ensure customer satisfaction
- Collaborate with cross-functional teams to streamline operations
📌 BFSI Team Coordinator (India)
🏢 TP
📍 India
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