Role Overview:

We are looking for a high-performing Deputy Manager – Counseling to lead tele-

counseling operations. This role requires a strong leader with proven experience in

inside sales, tele sales, and team management, capable of driving conversions and

improving the overall admissions funnel.

Key Responsibilities:

Team Leadership & Management

Manage, lead, and motivate a team of 35–80 tele-counselors

Set explicit targets and ensure consistent performance delivery

Conduct regular team reviews, feedback sessions, and performance evaluations

Drive team engagement and reduce attrition

Sales & Conversion Management

Drive admission conversions, revenue targets, and enrollment numbers

Handle inbound & outbound calling strategies for lead conversion

Ensure effective follow-ups and closure of prospective student leads

Optimize sales funnel, conversion ratios, and lead lifecycle management

Call Center Operations

Monitor daily calling activities, productivity, and quality metrics

Manage dialer systems, lead allocation, and call distribution





Ensure adherence to scripts, compliance, and quality standards

Improve operational efficiency and turnaround time

Training & Development

Coach and mentor team members on sales skills, objection handling, and counseling

techniques

Develop future team leaders within the team

Data Analysis & Reporting

Track KPIs, conversion rates, revenue metrics, and team performance

Prepare daily, weekly, and monthly MIS reports

Use data insights to improve strategy and decision-making

Key Skills Required:

Tele counseling / Team Handling / Inside Sales

Admissions Counseling / Student Conversion

Team Handling (35–80 members)

Revenue Generation & Target Achievement

Lead Management & Funnel Optimization

KPI Tracking & Performance Management

Communication, Negotiation & Leadership Skills

Eligibility Criteria:

Minimum 6+ years of experience in team Handling / call center / admissions / inside sales

Proven experience mana

📌 Lead, Admissions (India)
🏢 Chandigarh University
📍 India