Company: BeastLife

Location: Gurugram

Work Mode: Work From Office

Experience: 1–4 Years

Employment Type: Full-Time

About BeastLife

BeastLife is a fast-growing D2C sports nutrition and wellness brand focused on building high-quality products and experiences for consumers who are serious about fitness, nutrition and an active lifestyle.

We are looking for an experienced Customer Support Executive to join our customer experience team. The role will involve handling customer interactions through Email and Live Chat, ensuring timely, accurate and customer-focused resolutions.

Candidates with experience in D2C, E-commerce, Nutraceuticals, Sports Nutrition, FMCG, Health & Wellness or other consumer-facing brands will be preferred.

Key Responsibilities
- Handle customer queries through Email and Live Chat.
- Resolve customer concerns related to orders, deliveries, returns, refunds, replacements, cancellations and payments.
- Handle product-related queries with accurate and appropriate information.
- Understand customer requirements and provide clear,



skilled and solution-oriented responses.
- For candidates from the Nutraceuticals, Sports Nutrition or Health & Wellness industry, handle relevant product and general nutrition-related customer queries appropriately.
- Coordinate with Operations, Logistics, Warehouse, E-commerce and other internal teams to resolve customer issues.
- Ensure all customer queries are resolved within defined TAT and SLA.
- Maintain accurate records of customer interactions, complaints and resolutions.
- Follow customer support SOPs, escalation processes and quality standards.
- Identify recurring customer issues and highlight them to the relevant internal teams.
- Handle multiple conversations/tickets efficiently while maintaining response quality.
- Contribute towards improving customer satisfaction and overall customer experience.

Preferred Candidate Profile
- 1–4 years of experience in Customer Support / Customer Service.
- Prior

📌 Customer Support Executive – Mail (Gurugram)
🏢 BeastLife
📍 Gurugram