About Our Client

Our client is a Series B, AI-native Customer Experience SaaS company helping businesses deliver quick, human customer support across email, chat, phone, WhatsApp and other channels.

The company is challenging a category traditionally dominated by complex, over-engineered legacy platforms with a product focused on simplicity, automation and intelligent customer experiences. Its platform is used by organizations across healthcare, financial services, logistics, education and technology.

The company is backed by leading investors including Kalaari Capital, Kae Capital, KCK Global and AngelList India, and is now at an important stage of scaling its technology and engineering organization.

As the business accelerates its AI roadmap, it is looking for a Principal Engineer who can bridge deep backend engineering with practical AI execution, taking AI agents and intelligent systems from architecture and experimentation into reliable, scalable production environments.

Job Description




- Own the backend architecture and technical direction across the company's product portfolio.
- Design and scale distributed systems, APIs, data platforms, cloud infrastructure and core engineering platforms.
- Set technical standards around scalability, reliability, performance and engineering quality.
- Lead the integration of AI agents and agentic workflows into production, working across orchestration, retrieval, tool use, context and observability.
- Build the backend infrastructure required to make AI systems reliable, scalable, measurable and cost-efficient.
- Develop AI-powered engineering tools, including developer tooling, code generation and AI-assisted QA.
- Stay hands-on - prototype, code and validate critical technical decisions.
- Partner directly with the Co-Founder & CTO, founders and CPO on long-term technology strategy.

The Successful Applicant
- 10-15 years of engineering experience, with a strong foundation in backend engineering and distributed system

📌 Principal Engineer (Bengaluru)
🏢 Michael Page
📍 Bengaluru