PURPOSE:

This job description outlines the key responsibilities of the Club Manager in overseeing all aspects one of our Super Luxury Club Operations, ensuring excellence in service delivery, operational efficiency, and business growth. The role involves leading cross-functional teams, driving high standards across departments, enhancing guest experiences, and ensuring seamless coordination between operational units to achieve strategic objectives and uphold the brand values.

KEY ORGANIZATIONAL RELATIONSHIPS

Reports to: General Manager - Club Operations

Reporting Roles: F&B; Manager | Housekeeping Head | Engineering Head | Recreation Head | Spa Head

Interacts with:
- External - Members/Guests, Vendors, Service Providers, Regulatory Authorities
- Internal - Functional Heads, Department Managers, Supervisors, Staff

KEY RESPONSIBILITIES

Drive Operational Excellence
- Oversee the day-to-day functioning of all operational departments including F&B;, Front Office, Housekeeping, Engineering to ensure smooth and seamless operations.




- Implement SOPs and quality assurance standards aligned with luxury hospitality benchmarks.
- Drive operational KPIs focused on service delivery, efficiency, member satisfaction, and cost optimization.
- Lead operational readiness for special events, audits, and crisis management planning.

Applied Learning
- Promote a culture of continuous learning and improvement through hands-on coaching and knowledge sharing.
- Ensure department heads conduct structured training and operational walk-throughs.
- Monitor effectiveness of training outcomes and reinforce application through regular assessments and feedback.
- Support cross-training across departments to build agility and multi-skilled teams.

Leadership
- Represent the club's vision and brand values through decisive leadership and robust executive presence.
- Collaborate with the General Manager and senior stakeholders to drive strategic priorities.
- Inspire operational leaders through cl

📌 Hospitality and Guest Experience Lead (Yamuna Nagar)
🏢 DLF Hospitality
📍 Yamuna Nagar