Job Description
CSR Voice Process Role Job Description CSR International Voice (Non-Tech) Job Responsibilities
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
Walk customers/ Provide navigational support on self service portal
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guideline
Place outbound calls to customers when required in line with Client / Company guidelines
Work productively whilst maintaining exceptional call/data quality standards in line with targets
Contribute to the team through open and regular communication with peers / supervisors
Adhere to all company or departmental policies and procedures (personnel and operational)
Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
Maintain regular and punctual attendance in line with company policies and procedures
Minimize customer complaints and escalations by providing exceptional service and call control
Working days : 5days (Rotational Week off)
WFO/WFH : Work from office and 28000 CTC/month
Shift : US Shift, (Shift will be in any of US time zones.
Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Location – Bangalore (Bellandur)
Experience - Fresher (Graduates/10+2) (2024 to 2026 pass outs)
Its C2H Role (where working company would be Top MNC but payroll company will be Teamlease Services Limited.
Knowledge & Skill Requirement
Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
Valuable technical aptitude with an ability to learn quickly
Excellent verbal and written communication skills Experience Profile
Personal A
📌 International Voice Process (Bengaluru)
🏢 .
📍 Bengaluru