Management Level: 10 - Sr. Analyst - Sales Trainer

Location: Open for PAN India

Must have skills: Sales Training, Call Quality Analysis, Coaching & Feedback, Objection Handling, Performance & Compliance., New Joinee Product Training, Competitive analysis on specific Programs

Good to have skills: Call Recording/QA Tools, Data Analysis, Product Training, Sales Benchmarking, SWAT Experience.

Experience: 4-7 years

Educational Qualification: Bachelor's degree in business, Management, Sales, or related field.

Job Overview

We are looking for a Sr. Analyst - Sales Trainer to support sales performance through call analysis, targeted coaching, training, and performance improvement. With the implementation of call recording systems, this role will analyze advisor interactions, identify performance and compliance gaps, and deliver focused interventions to improve product knowledge, objection handling, call quality, productivity, and overall advisor performance.

The role will also act as a SWAT resource, supporting critical performance gaps, recent product/process rollouts,



and targeted improvement initiatives through data-driven insights and benchmarking.

Key Responsibilities

Analyze recorded advisor calls to identify gaps in sales effectiveness, product knowledge, objection handling, call quality, compliance, and customer interaction.

Conduct targeted coaching and training interventions based on call-level insights, performance data, and identified capability gaps.

Develop and deliver training on product knowledge, sales techniques, objection handling, communication, call quality, compliance, and productivity.

Establish and track sales and call-quality benchmarks, identify performance trends, and share actionable insights with business and sales leadership.

Partner with Sales, Quality, Operations, and Product teams to address recurring gaps and drive continuous performance improvement.

Act as a SWAT resource for critical performance issues, new launches, process ch

📌 Sr. Analyst (Gurugram)
🏢 Accenture
📍 Gurugram