Job Description

NTT DATA strives to hire exceptional, cutting-edge and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Programming language knowledge - Java to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

LEAD (8 to 15 years)

. A hands on team lead is required to provide oversight and leadership in the Controls Engineering Space.
. Investigate and drive support resolution with senior internal clients and stakeholders. Serve as point of escalation for support issues.
. Manage the day to day operations of the teams and ensures SLOS and customer service levels are met.
. Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
. Manage escalations and incidents - directing the team and updating stakeholders. Able to dive in to resolve issues.
. Managing staff rotas schedules and vacation planning
. Strong and confident communicator
.



Engage with Stakeholders to assess needs and provide monthly reporting
. Ensure team are following standard processes and monitoring performance.
. Providing mentorship and guidance to junior team members to ensure successful resolution of issues
. Continuously improve processes and systems to increase reliability and reduce risk.
. Influence and suggest improvements on roadmap for enhancing Controls Engineering client experience.

Key criteria:
. Must have a proved record of team leadership in a support environment.
. Must have working knowledge and experience with Java, Kubernetes and front end tech such as REACT
. Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
. Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.
. AWS knowledge is an advantage.
. Must be presentable to clients and a clear, empathetic communicator able to

📌 Programming language knowledge (Bengaluru)
🏢 NTT Data
📍 Bengaluru