About Lubrizol
The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.
We value diversity in qualified backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.
Summary
The Export Customer Experience Representative (CER) processes sales orders for intercompany internal customers. The CER will receive the purchase order, liaise between Planners, Global Customer Service Representatives, Compliance,
and shipping locations to ensure that we meet our customer’s expectations and ship materials in a timely manner. Will coordinate with our Freight Forwarder for the export booking, and distribution of documentation. The role contributes to the Company’s success by ensuring that our customers find doing business with Lubrizol rewarding and cost effective. The CER ensures complete customer satisfaction by effectively processing orders, timely communication, using order entry skills, being an effective written communicator, and being proactive in problem resolution.
Essential Job Functions
The CER processes the sales order received through our systems via EDI functionality. The CER is responsible for ensuring that the order entry, shipping, billing, and documentation information is accurate for each order. The CER must have strong problem-solving skills, software familiarization, transportation shipping knowledge, and strong interpersonal sk
📌 Customer Service Representative 1 1 (Pune)
🏢 Lubrizol
📍 Pune