To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
This role focuses on delivering high-quality documentation for admin and end-user audiences, including help articles, release notes, in-app assistance, Trailhead content, and setup guides that help customers get the most out of Salesforce.




Responsibilities
Plan, deliver, and maintain net-recent content for multiple features, teams, or technologies across several releases — not just maintaining existing content.
Create multiple content types including conceptual content, release notes, how-to/task-based content, and developer content.
Apply information architecture principles — structuring topics, labeling, navigation, and metadata so content is easy to find and use by both human readers and AI systems.
Think strategically about content for assigned areas and independently advise teams on recommended content approaches.
Work with the content strategist to identify gaps, map content plans to the product adoption curve, and improve content adoption.
Collaborate proactively with stakeholders outside of CX — including UX, PM, Support, and Product Marketing — raising content and customer experience considerations early.
Contribute to CX, cloud, or te

📌 Staff Trailhead Specialist (Hyderabad)
🏢 salesforce
📍 Hyderabad