Job Description
Purpose of the role
To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards.
Accountabilities
Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process.
Development and implementation of quality control procedures and controls to mitigate risks and maintain productive operations.
Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes.
Development of reports and presentations on quality control performance and communicate findings to internal senior stakeholders.
Monitoring of customer-facing colleagues’ performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions.
Execution of quality audits of the bank’s processes and operations, aligned to regulatory requirements and internal policies.




Identification of industry trends and developments to implement best practice in quality assurance services.
Participation in projects and initiatives to improve quality control efficiency and effectiveness.
Analyst Expectations
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD beha

📌 KYC QC (Pune)
🏢 Barclays
📍 Pune