Shape the Future with Us.
At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion.

As part of our global team, you’ll be empowered to make a real impact - on your career, your community, and the world around you.Summary of the Role:

To provide service and support to Customers and Commercial Division and be a link between Internal and external customers. To perform and support supply chain operations for fulfilment of customer requirements and cost optimization efforts.

Responsibilities / Accountabilities:

Communication

To execute this area of responsibility, the role is expected to coordinate among internal & external stakeholders to provide quality service to customers. Some activities and areas where the incumbent needs to contribute:

Lead on all issues around service quality of products shipped from any of the Lubrizol facility to the regional customers.



They will coordinate and facilitate communication between the different GBU's and provide a singular response to the customer.
Providing effective response to Customer orders, enquiries, problems to ensure complete Customer Satisfaction
Creating and maintaining customer, sales, and other departmental links to promote co-operation, professional communication and good customer service.
Support proactively Commercial Division and customers in a consistent manner
Inform the manager of problems which could have impacts on the department, Customers or the Organization.
Keep external & internal customers informed on all the developments for smooth running of business.
Lead on continuously improving customer delight and value addition to Lubrizol.

Order Processing

To execute this area of responsibility, the role is expected to

Receiving purchase orders from customers, processing local sales orders into the system. For import ord

📌 Customer Experience Representative (Mumbai)
🏢 Lubrizol
📍 Mumbai