Do you want to join a global leader in renewable energy infrastructure? If so, CIP Fund Solutions (CIP FS) is looking for a IT SD Supporter to join our office in Gurugram, India.
Team
The Gurugram office of CIP Fund Solutions supports fund management, investment activities and integrated business services across the CIP platform. This office combines local presence with close integration across a global organization. It supports specialist delivery across functions and contributes to scalable, high-quality execution.
You will work closely with colleagues in Copenhagen, Chicago, Singapore, and London, and report directly to the Global Head of IT Service Desk in Copenhagen. This requires independent ownership of tasks, following shared global ways of working, and active contribution to documentation and knowledge sharing.
Role
You will provide L1/L2 IT support for our global offices while contributing to the global IT support model. You will handle standard user support requests across Microsoft 365, workplace applications, access, devices,



onboarding/offboarding and general Service Desk issues, while escalating more complex or physically dependent cases when required.

This role requires strong communication and stakeholder management skills with regular engagement with senior business stakeholders. Building relationships, ensuring clear communication will be essential for this role.
You work in a hybrid setting, spending three days per week in the office and two days remotely, while collaborating closely with colleagues and working daily with modern Microsoft technologies.
Responsibilities will consist of but are not limited to:
1. IT Support & Service Desk
Provide L1 and L2 Remote IT support for global tickets.
Diagnose and resolve issues or escalate when required.
Track, prioritize, and document incidents and requests in Jira/Confluence.
Ensure tickets are handled within agreed SLAs.
Communicate progress clearly and follow up until resolution.
Support Microsof

📌 IT Service Desk- Supporter, GCC (Gurugram)
🏢 Copenhagen Infrastructure Partners
📍 Gurugram