Position Summary
The Remote Monitoring Specialist I is an entry-level role within Hach Global Services team, responsible for monitoring, troubleshooting, and optimizing Data & Analytics software and associated instrumentation.
The Global Services team provides expert guidance, actionable insights, and practical recommendations to maximize operating efficiency of water systems through remote data collection and analysis.
This role supports multiple global customers and collaborates with Project Managers and cross-functional teams to ensure service delivery meets or exceeds expectations.
Key Responsibilities – Deliver Monitoring Services
Execute Real-Time Control (RTC) monitoring services, including commissioning, optimization, and daily monitoring of global customer sites.
Provide remote support (phone, email, etc.) for troubleshooting and resolution of technical issues.
Apply established procedures to resolve routine and standard problems.
Develop product and application knowledge across the Data & Analytics portfolio.
Contribute to continuous improvement of internal procedures,



including SOPs.
Monitor, support, and optimize digital services and boundary systems associated with customer solutions, ensuring integrated performance across connected platforms and services.
Key Responsibilities – Develop Customer Relationships
Support customer decision-making and respond to needs.
Maintain a solid customer-focused mindset.
Act as technical resource for process monitoring.
Build relationships across customers and internal teams.
Capture and communicate Voice of Customer feedback.
Critical Competencies
Ability to manage multiple priorities
Strong problem-solving using structured methods
Effective collaboration and communication
Proactive learning and continuous improvement mindset
Ability to build trust with stakeholders
Qualifications
Associate degree or equivalent experience required
Bachelor’s degree preferred
Experience in water or industrial markets preferred
Familia

📌 Remote Monitoring Specialist I (Bengaluru)
🏢 Hach
📍 Bengaluru