About this role:
Wells Fargo is seeking an Associate Fraud & Claims Operations Representative.
In this role, you will:
Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center setting
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Required Qualifications:
6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:




Deliver exceptional customer service while handling Fraud Visa Debit Card claims.
Investigate, monitor, and resolve customer transaction disputes related to suspected fraud.
Conduct detailed claim reviews in accordance with Regulation E guidelines and company policies.
Analyze customer claims, questionnaires, and transaction details to determine claim validity.
Communicate claim outcomes and resolutions clearly and professionally to customers.
Perform thorough research and investigations to gather all necessary information for claim resolution.
Utilize multiple online systems and tools efficiently to review, document, and process claims.
Maintain accurate and detailed records of investigations, findings, and customer interactions.
Apply strong decision-making skills to assess fraud-related cases and recommend appropriate actions.
Identify suspicious transaction patterns and escalate complex ca

📌 Associate Fraud (Hyderabad)
🏢 Wells Fargo
📍 Hyderabad